Policies
Shipping, Warranty, Returns & Refund Policy
At Ascencion Electronics, we are committed to providing genuine products, transparent policies, and the best customer experience.
1. Order Processing
- Most orders are dispatched within 4–5 days of payment and order confirmation.
- Orders are processed from Monday to Saturday, excluding Sundays and public holidays.
- Orders placed on Sunday will be processed on the next working day.
While we make every effort to ship all items in a single shipment, certain products may be shipped separately due to availability or packaging requirements. If this occurs, you will be informed in advance.
2. Shipping Partners
We ship orders through reliable logistics partners, including:
For remote locations, we may arrange shipment through India Post EMS Speed Post upon special request. However, this service cannot be guaranteed, as acceptance depends on postal inspection and operational policies.
3. Delivery Time
- Orders are generally delivered within 5–10 business days, depending on the destination.
- Blue Dart shipments booked before 2:00 PM are typically picked up the same day. Orders booked after this time are collected on the next business day.
- Delivery timings generally fall between 3:00 PM and 10:00 PM.
Although we strive to meet these timelines, actual delivery schedules depend on courier operations, transit routes, weather conditions, and other factors beyond our control. We recommend placing orders well in advance to avoid last-minute delays.
4. Receiving Your Order
Please inspect your package before accepting delivery. If you notice that the package is damaged, tampered with, or appears to have been opened:
- Refuse delivery.
- Contact our Customer Support immediately.
- Share your order number along with photographs of the damaged package.
We will arrange a replacement shipment at the earliest possible opportunity after verification.
5. Order Tracking
Once your order has been shipped, you can monitor its status through the Track Your Order section on our website using your order details.
6. Invoice
Every shipment, including promotional or complimentary items, is dispatched with a valid tax invoice showing the product value, in accordance with applicable Indian tax regulations.
Warranty Coverage
Unless otherwise specified on the product page, all products are covered by the manufacturer's standard warranty against manufacturing defects. If a product is found to be defective within the applicable warranty period:
- Notify us immediately with complete details.
- Return shipping charges paid by the customer will be reimbursed after verification of the manufacturing defect.
- We will repair or replace the defective product at no additional cost, including return shipping.
- If a replacement product is unavailable, a 100% refund will be issued.
Warranty Exclusions
The warranty does not cover products that have been:
- Misused or mishandled
- Damaged packing or damaged/taped boxes
- Damaged due to static discharge
- Modified or altered
- Improperly installed
- Physically damaged due to accidents or negligence
- Soldered, repaired, or tampered with by unauthorized personnel
Product Exchange Procedure
Before returning a product, customers are requested to email clear photographs of the defective or damaged item. Our technical team will evaluate the issue and recommend the most appropriate solution, which may include:
- Remote troubleshooting
- Repair
- Replacement
- Refund (if replacement is unavailable)
100% Refund & Replacement Policy
We are committed to supplying genuine, high-quality products exactly as described on our website. Customers must report any of the following issues within 2 days of delivery:
- Shipping damage
- Wrong product received
- Missing accessories or components
- Manufacturing defects noticed upon delivery
To initiate a claim:
- Raise a support ticket through our website.
- Upload photographs and relevant order details.
- Our technical team will review the claim.
- If approved, an RMA (Return Merchandise Authorization) number will be issued.
Ascencion Electronics reserves the right to reject refund or replacement requests where products show evidence of misuse, modification, accidental damage, or unauthorized repair.
Order Cancellation Policy
If you wish to cancel or modify your order, please contact us via email only. Orders can only be cancelled or modified while they are in the following status:
Once an order has been processed or dispatched, cancellation or modification is no longer possible.
Please note:
- Some cancellations may incur up to 5% payment gateway or banking charges, depending on the payment method used.
- These deductions are charged by payment service providers and are beyond our control.
- Due to the nature of electronic products, cancellation and return requests without a valid reason may not be accepted.
Ascencion Electronics reserves the final right to approve or reject cancellation and refund requests.
Return Guidelines
If our technical support team determines that a product cannot be resolved through remote assistance or customer troubleshooting, an RMA Number will be issued. Please ensure that:
- The RMA number is clearly written on the outer shipping carton.
- Nothing is written directly on the original product packaging.
- A copy of the original invoice or packing slip is included inside the package.
Limitation of Liability
Ascencion Electronics shall not be held responsible for damages resulting from improper installation, incorrect wiring, reverse polarity, or misuse of any product.
Genuine Products
Sourced from authorised channels
Fast & Safe Delivery
Trusted courier partners pan-India
Warranty Protection
Manufacturer-backed warranty
Dedicated Support
Mon–Sat, 10:30 AM – 6:30 PM
Technical Expertise
Guidance from experienced engineers